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RETURNS & REFUND POLICY

Sunrise by Marina – Idaho, USA
Effective Date: June 2026

 

1. GENERAL AGREEMENT

This Returns & Refund Policy (“Policy”) forms a legally binding part of the Terms and Conditions of Sunrise by Marina (“Company”, “we”, “us”).

By purchasing from our website, you expressly agree to this Policy in full, including all limitations, exclusions, and conditions described herein.

If you do not agree, you must not complete a purchase.

2. RETURN ELIGIBILITY PERIOD

We offer a 30-day limited return window, starting from the date the order is marked as delivered by the shipping carrier.

After this period expires:

  • Returns will not be accepted under any circumstances
  • Refund requests will be automatically rejected
  • Exceptions may only apply where legally required

We reserve the right to strictly enforce this timeframe.

3. STRICT RETURN CONDITIONS

To qualify for a return, the product must meet all of the following conditions:

  • Unused and unworn
  • No signs of damage, wear, alteration, or modification
  • Returned in original packaging
  • All original components included (tags, boxes, accessories)
  • No exposure to chemicals, water damage, or external impact

Any deviation from these conditions will result in rejection of the return request.

4. NON-RETURNABLE ITEMS (FINAL SALE)

The following items are strictly final sale and non-returnable:

4.1 Custom & Personalized Jewelry

Includes:

  • Engraved items
  • Made-to-order pieces
  • Customer-specific designs
  • Size-adjusted custom orders

These items are excluded from return rights due to their personalized nature.

4.2 Handmade Variants

Items made with natural gemstones or handcrafted elements where:

  • Variations in color
  • Variations in texture
  • Variations in shape

are considered inherent characteristics of the product and NOT defects.

4.3 Discounted / Promotional Items

Any item sold under:

  • Promotional discount
  • Seasonal sale
  • Clearance pricing

may be marked final sale unless explicitly stated otherwise.

5. DEFECTIVE OR DAMAGED PRODUCTS

We take quality seriously. However, in the rare case a product arrives defective:

5.1 Reporting Window

You must notify us within 7 calendar days of delivery.

Reports submitted after this period may be rejected.

5.2 Required Evidence

You must provide:

  • Clear photos of the defect
  • Packaging images (if relevant)
  • Order number
  • Description of the issue

5.3 Resolution Options

If approved, we may offer at our sole discretion:

  • Product replacement
  • Repair (if applicable)
  • Partial refund
  • Full refund

We reserve the right to determine the appropriate remedy.

6. REFUND CONDITIONS

Refunds are issued only after:

  • Returned item is received
  • Inspection is completed
  • Compliance with this Policy is confirmed

Approved refunds will be processed to the original payment method only.

Processing time:

  • 5 to 10 business days after approval

We are not responsible for delays caused by banks or payment processors.

7. SHIPPING COSTS & RETURN SHIPPING

7.1 Customer Responsibility

Customers are responsible for return shipping costs in all cases except:

  • Wrong item sent by us
  • Verified defective product upon arrival

7.2 Non-Refundable Shipping Fees

Original shipping costs are non-refundable unless:

  • The return is due to our error
  • The product is defective

7.3 Risk of Return Shipment

We are not responsible for:

  • Lost return shipments
  • Damaged return packages
  • Carrier delays

We strongly recommend using tracked and insured shipping.

8. EXCHANGE POLICY

We do not guarantee direct exchanges.

If an exchange is approved, it will be processed as:

  1. Return of original item (subject to this policy)
  2. Placement of a new order by the customer

9. RIGHT TO REFUSE RETURNS

We reserve the absolute right to refuse any return or refund request if:

  • Item shows signs of wear or use
  • Item is not in original condition
  • Return policy conditions are not met
  • Fraud, abuse, or misuse is suspected
  • Customer repeatedly files unreasonable claims

All decisions made by the Company regarding eligibility are final.

10. FRAUD & ABUSE PROTECTION

We actively monitor return activity to prevent abuse.

We reserve the right to:

  • Deny refunds for suspicious activity
  • Block future purchases
  • Report fraudulent behavior to payment processors
  • Dispute chargebacks with supporting documentation

Repeated or abusive return behavior may result in permanent account restriction.

11. CHARGEBACK DISCLAIMER

Customers agree that initiating a chargeback without first contacting us for resolution may be considered a breach of this Policy.

In such cases, we reserve the right to:

  • Submit proof of delivery and compliance
  • Dispute chargebacks with payment providers
  • Suspend account access permanently

12. LOST OR DELAYED SHIPMENTS

We are not responsible for delays caused by carriers or customs.

Once an order is marked as shipped:

  • Responsibility transfers to the shipping carrier
  • Delivery timelines are estimates only

Lost packages must be resolved through the carrier first.

13. FORCE MAJEURE

We are not liable for failure to process returns or refunds due to events beyond our control, including:

  • Natural disasters
  • War or civil disruption
  • Carrier system failures
  • Government restrictions
  • Internet or infrastructure outages

14. POLICY MODIFICATIONS

We reserve the right to modify this Policy at any time without prior notice.

The version published on the website at the time of purchase will apply to that transaction.

15. LEGAL AGREEMENT ACKNOWLEDGMENT

By completing a purchase, you acknowledge that:

  • You have read this Policy
  • You understand its limitations
  • You agree to be legally bound by it

16. CONTACT INFORMATION

Sunrise by Marina
Email: m0522822305@gmail.com

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