WARRANTY POLICY

Sunrise by Marina – Idaho, USA
Effective Date: June 2026

1. GENERAL WARRANTY AGREEMENT

This Warranty Policy (“Warranty”) is provided by Sunrise by Marina (“Company”, “we”, “us”) and applies to all products purchased through our website.

By purchasing any product, you acknowledge and agree that this Warranty is limited, conditional, and strictly governed by the terms set forth below.

This Warranty does not override or expand consumer rights beyond what is explicitly stated herein or required by applicable law.

2. LIMITED WARRANTY COVERAGE

Sunrise by Marina provides a limited warranty of 90 (ninety) days from the date of delivery, covering manufacturing defects only.

A “manufacturing defect” is defined as:

Faults in materials caused during production
Improper assembly prior to shipment
Structural defects not caused by external factors

This Warranty applies only to defects that existed at the time the product was shipped.

3. WHAT IS COVERED

Under this Warranty, eligible claims may include:

Broken components due to manufacturing error
Clasp or fastening failure due to production defect
Structural integrity failure unrelated to misuse
Faulty assembly discovered under normal use conditions

All determinations of what constitutes a manufacturing defect are made solely by the Company after inspection.

4. WHAT IS NOT COVERED (EXCLUSIONS)

This Warranty explicitly excludes all of the following:

4.1 Normal Wear & Tear

Including but not limited to:

Scratches
Tarnishing
Natural fading over time
Surface changes due to usage

4.2 Misuse or Improper Handling

Dropping or impact damage
Pulling, bending, or excessive force
Improper storage
Wearing during sports, sleeping, or heavy activity

4.3 Environmental & Chemical Exposure

Water damage (including salt water, pools, showers)
Exposure to perfumes, lotions, oils, or chemicals
Humidity-related changes

4.4 Natural Materials & Gemstones

Because many products are made with natural stones:

Variations in color, texture, or shape
Natural inclusions or imperfections
Slight differences between pieces

are NOT considered defects.

4.5 Unauthorized Modifications

Repairs performed by third parties
Alterations to original design
Size adjustments not performed by the Company

5. WARRANTY CLAIM PROCEDURE

To submit a warranty claim, the customer must:

5.1 Contact Requirement

Email us at:
m0522822305@gmail.com

within the 90-day warranty period.

5.2 Required Information

Order number
Full name
Description of the issue
Clear photographic evidence
Proof of purchase

5.3 Inspection Process

All items must be evaluated by the Company.

We reserve the right to:

Request return of the item for inspection
Refuse claims without sufficient evidence
Determine whether the issue qualifies under this Warranty

6. WARRANTY REMEDIES (COMPANY DISCRETION)

If a claim is approved, the Company may choose, at its sole discretion, one of the following remedies:

Repair of the item
Replacement with the same or similar product
Store credit of equal value
Partial refund (where applicable)

No cash refund is guaranteed under this Warranty unless required by law.

7. LIMITATION OF WARRANTY

This Warranty is:

Non-transferable
Limited strictly to the original purchaser
Valid only with proof of purchase

The Warranty applies only to products purchased directly from Sunrise by Marina’s official website.

8. NO IMPLIED WARRANTIES

To the maximum extent permitted by law, we disclaim all implied warranties, including but not limited to:

Merchantability
Fitness for a particular purpose
Durability beyond normal usage expectations

9. LIABILITY LIMITATION FOR WARRANTY CLAIMS

In connection with any Warranty claim, the total liability of Sunrise by Marina shall not exceed:

The original purchase price of the product in question

We are not responsible for:

Indirect damages
Emotional distress
Loss of use
Loss of value beyond purchase price

10. RIGHT TO DENY CLAIMS

We reserve the right to deny any warranty claim if:

Evidence is insufficient
Damage is clearly caused by misuse
Claim is submitted after the 90-day period
Fraud or abuse is suspected
Item has been altered or repaired externally

All decisions made by the Company are final.

11. REPLACEMENT POLICY LIMITATION

Due to the handmade nature of our products:

Replacement items may not be identical to the original
Natural variations in materials may occur
Availability of identical components is not guaranteed

12. FORCE MAJEURE

We are not liable for failure to fulfill warranty obligations due to events beyond our control, including:

Supply chain disruptions
Natural disasters
Carrier issues
Material shortages
Technical or production delays

13. FRAUD PREVENTION

We actively monitor warranty claims for abuse.